How much do I pay to use Pallant Medical Chambers?
You don't pay Pallant Medical Chambers anything - the Pallanteers pay for the service they receive, so practices don't have to. You only pay the GP for the session booked and employers contribution if the Pallanteer pays into an nhs pension.
Can I request a specific GP?
Yes, if you know the GP you would prefer to book, please specify and we will book them for you if they are available. We will always offer you an alternative if your preferred GP is already booked.
Can I prioritise GPs we would be most happy to book and those we would rather not book?
Yes. Our booking system can hold information about your preferred GP and also a GP you would rather not book, although in the latter case we always notify our members if a practice does not wish to book, so that they can use this feedback to make any reparations and reduce the chances of the same shortcomings causing issues elsewhere.
What can I do to make sure the Locum's first session gets off to a good start?
It would be great if you could help our Pallanteers to get set up to work efficiently at your practice from the moment they arrive. - without having to bother your busy staff. A big thank you to all practices who do this already!
Windows log in:
It would be great if each locum was set up with an individual log in, or at least a generic locum log in, on arrival or even have this e-mailed in advance. The password is often changed on the generic login and it would be most helpful if our doctor was aware of the most recent update.
All our Pallanteers have NHS Smartcards, the numbers of which we provide in advance and can be found in our booking confirmation emails. When they log in with their Smartcards they have a drop down list of all the practices to which the card is linked. This allows the clinical systems and electronic prescribing to be shared on the spine.
EMIS Web, System One etc:
Having individual logins for each locum is essential and having this set up for new users before arrival would be great.
It is rare to find generic locum log ins but sadly it still occurs on occasion and we've had one incident this year where one of our Pallanteers was wrongly named in a patient complaint as there had been two locums logged in on the system that day!.
Ideally having log in using Smartcard access is easiest - especially in System One where it is not uncommon for each locum to end up with multiple username identities. If the locum has not been at your practice for some time please check to see if they need to be 're-enabled' within the system.
Now that ICE is being used not just for blood tests but also Xray and ultrasound requests it would be most helpful if our doctors could be added to this. It also allows our doctors to look up blood tests taken in hospital and histology results which can be very helpful during a consultation.
Where Docman is used, the easiest solution is to have this linked directly to the clinical system so that it automatically connects once logged on. If this is not possible then please supply an individual or generic Docman locum log in that can be used to view documents.
If you use this then please can you set this up in advance of your Pallanteer arriving. Many of the referral documents and information within DXS are no longer available elsewhere and we know that paper referrals are often no longer accepted. It is very frustrating all round to have to bother one of your GP partners at the end of surgery to ask them to do each form and much of the guideline information and local pathways now only exist on this system.
It only needs to be set up once and you can add multiple users at the same time. Please find guidance information attached to this e-mail. Once you have added users within EMIS you will need to ring DXS for them to download the relevant software via one of your available computer terminals - which takes 15-20mins I believe.
Tel: 0800 028 0004 Option 1 (Support)
07:30 until 19:00 Mon – Fri
09:00 until 13:00 Saturday
Dictation software: Lexacom, Digidictate etc
Please supply a locum log in for any of these systems and ideally have some basic instructions if it is not straightforward. Ideally have more than one locum login please as it will not work if another locum is logged in elsewhere in the building.
Thank you for reading this - we would welcome any feedback on any other ways we can improve our working efficiency whilst with you.
How can I book a Pallanteer GP?
Simple! Send us an email with your requirements, and we will be able to offer and confirm a GP by return. We favour email requests in order to have a 'paper trail' for all bookings - from enquiry to confirmation - to eliminate mistakes. If you'd rather speak to a chambers manager, please do call them on 033 0088 3793.
How flexible are Pallanteers?
Our Pallanteers will endeavour to accommodate your requirements subject to their other commitments that day. Examples of this could be swapping a visit for 3 patients. The Pallanteer might also be available to extend a short session to a longer session if they have time. If you have any special requests, please make it clear in your initial request so the GP comes prepared for all eventualities.
Can I book long term locum cover?
Yes, whether you have a GP off sick, on maternity or on a sabbatical, we will endeavour to offer continuity of GP cover for your long term requirements.
Can I make a 'last minute' booking for today or tomorrow?
Provided there is a GP available, we will be able to get a GP to you at late notice. Call us or email between 8am and 6pm, Monday to Friday for availability.
How often will Pallant Medical Chambers invoice me?
We invoice on behalf of our GPs once a month. On the first working day of the month, we will supply you with a clearly formatted invoice for every member who has worked at your practice the previous month, together with a corresponding typed LocumA form. Payment is made direct to the GP, increasingly via BACS. The practice also pays a percentage of the invoice to the GP towards their pension contribution. There are no other extras, and all rates are fully inclusive.
Can I rely on a Pallanteer to turn up for their booked session?
It goes without saying that as a GP, Pallanteers are compelled to provide the best service to your patients, and we can assure you that our internal communication is excellent. Every session is confirmed by email, not only to you but also to the locum GP. And the booking is automatically entered in their personal diary, complete with all session details and useful information about your practice. If you have made a 'last minute' booking, we will always text or speak to the doctor concerned to confirm they are aware of the booking.
Can I book a Pallanteer privately for locum work?
No. Pallanteers perform all their locum work through their chambers and have already consented to make themselves available for work through Pallant Medical Chambers for all their freelance sessions. Pallanteers commit to working exclusively for Pallant to avoid 'falling foul' of a requirement under the Office of Fair Trading's rules (set in 2003) about operating as a cartel which protects you, the practices from any confusion on the market.
When can I speak to someone in your office about a booking?
Our managers are on duty from 8am to 6pm, Monday-Friday, and will be happy to help with your booking requirements. If you have a Pallanteer booked outside of these hours (eg Saturday morning or extended hours) we will always request that you provide us with a contact number for your practice that we can pass on to them.
How do I contact my Pallanteer out of office hours?
If you have a Pallanteer booked outside our office hours (8am-6pm Mon-Fri) or have one booked to cover on-call, we will provide you with their mobile number. We will also request that you provide us with an out-of-hours contact number for your practice that we can pass on to our Pallanteer.
How long does it take to confirm a Pallanteer GP is available to book?
Our bookings managers have live access to all Pallanteers' calendars so are able to confirm a booking instantly.
Do you provide all the Pallanteer GPs documents?
Yes, we will supply all the GPs documents the first time you book the Pallanteer, and will send you updates when they are renewed. You can book your locum with confidence that references have been checked by their chambers lead before the GP has been recommended to chambers and all the legal and regulatory checks have been completed by our managers.
How can you guarantee a high quality locum GP?
All Pallanteers have been selected through interview process, and have supporting references and up-to-date documents. Pallanteers are supported by a dedicated team of chambers managers, who organise their workload and deal with all the administrative tasks of being a locum and this leaves them free to concentrate on doing what they do best - care for patients. We do everything we can to ensure Pallanteers are updated with the latest clinical information, and they are kept informed of local educational and training events as well as having specific educational events organised for them on request. Pallanteers meet and support each other regularly under the guidance of a chambers lead to discuss clinical cases and to review their performance and any feedback or significant events; in this way we continually improve the service we offer practices and patients.
How do I decide what session to book?
We have a set of very easy-to-understand set of session structures which give you a wide range of choice and flexibility. We have found having these structures keep session-overrunning to a minimum, and you get the best value out of the time our Pallanteers spend with you. For a comprehensive list of session types follow this link and if you'd like further explanation, please contact our chambers managers, who will be happy to help.
How often do Pallanteers meet?
Chambers meetings are held ten times a year, and are organised by the chambers leads. These tend to alternate between educational meetings and clinical governance meetings, discussing clinical significant events, interesting cases and learning points, and any performance issues as well as any managerial/administration issues.
How will our patients identify your locum GPs?
Every Pallanteer is equipped with professional, patient-friendly, laminated GP profiles, as well as name badges and door plates. This hopefully reassures your patients that they are seeing a proper, fully-qualified GP who is not "just a locum".
What about my practice's QoF points?
Pallanteers will do their best to help you earn QoF points and correctly Read code all their consultations.
What do we need to provide a Pallanteer GP who works at our practice?
We request that each Pallanteer is issued with a unique, secure computer username and password and are provided with a properly equipped consulting room. Oh - and a cup of coffee! We will discuss more general information with you so that we can make notes about what clinical IT system you use and parking restrictions etc so we can pass them on to our Pallanteers. Please also make sure they can access your practice's Standardised practice Information Portal.
What happens if the Pallanteer I have booked is sick?
We will always do our best to replace a sick Pallanteer with a colleague on 'standby', so you have a GP on site before the first patient turns up.
What procedures do you have for dealing with complaints?
We have bespoke systems to deal with any feedback - whether it is a complaint about a Pallanteer's performance, an administrative error, or if you simply want to give some constructive feedback. Simply tell one of our chambers managers, who will instigate a report that will be appropriately circulated and discussed (depending on the confidential nature of the complaint). We will take a collaborative approach to rectify any issues and learn from the event. If the complaint is a clinical one discussions will involve the Pallanteer, their chambers lead and one of our experienced clinical directors.
Working with GP federations and CCGs
We've worked very closely with several CCGs and federations to set up chambers in their areas.
A great resource here are a series of blogs and podcasts from Ockham Health.
- Three steps to CCGs supporting the development of local locum GP chambers
- Episode 22: Mark Sage – Newly qualified GP opting to work in locum GP chambers
- Audioblog: Three steps to CCGs supporting the development of local locum GP chambers
- Episode 24: Caroline Chill – from GP partner to a locum in a GP chambers
- Audioblog: 10 reasons your area needs a local locum GP chambers
- Episode 20: Richard Fieldhouse – Locum GP Chambers
Get in touch if you're interested in us helping you get established.
How do I get a chambers going in a new area?
Once there is a small core group, ideally 5 GPs who want to commit to working as a Pallant Medical Chambers, one of our clinical directors and one of our chambers managers will come to your area and go through all that’s needed to set you up. We’ll collate information about the new members and the new chambers and rates so you have some 'Marketing Packs' to introduce your current practices to the Pallant way of doing things. We’ll get your existing bookings onto our bespoke booking system and - for no fee - we’ll take over all the billing/banking of your existing bookings for you.
How many GPs do we need to start a chambers?
Ideally 5 or more; starting as a small group you’ll be able to start chambers meetings and educational meetings and you will be able to offer practices reasonable availability between you. However, we would consider setting up with just one GP (and have done with members who have moved to a new area from an existing chambers), but in these circumstances a single-Pallanteer chambers would 'buddy' with an adjacent chambers until more GPs have been recruited.
How soon can we get a new chambers started?
That depends on you – if you’ve already got a core group of potential members, ideally some doctors who are already locuming locally, we can start within a week or so of getting all your details onto the system. We’ll work with you to make sure we’ve got a good database of practices to begin working with.
Why should I consider establishing a new Pallant Medical Chambers?
You can benefit from working as part of a growing network of chambers and from our experience and expertise, using the systems we have developed without having to invest the significant amount of time, energy and money that is needed to set up a successful chambers on your own.
Will Pallant Medical Chambers help me set up an independent chambers in my area?
We would always recommend establishing Pallant Medical Chambers in a new area as a first option, but if there are particular reasons which require an independent approach we may be able to offer an established group of GPs assistance with administration support and other management tasks. Please get in touch to discuss this further.
Will we feel part of the team if we set up a ‘satellite’ chambers?
Yes, we would work closely with you and visit as often as necessary to make the transition as smooth as possible. We would launch with a press release in your area and make contact with all the practices you currently work at to reassure them. We would explain the relationship between you and Pallant Medical Chambers and the services offered and spell out the advantages to them; and if necessary a chambers manager will be available to make visits to practices with yourselves.