Frequently asked Questions

For surgeries

How much do I pay to use Pallant Medical Chambers?

You don't pay Pallant Medical Chambers anything - the Pallanteers pay for the service they receive, so practices don't have to. You only pay the GP for the session booked and employers contribution if the Pallanteer pays into an nhs pension.

Can I request a specific GP?

Yes, if you know the GP you would prefer to book, please specify and we will book them for you if they are available. We will always offer you an alternative if your preferred GP is already booked.

Can I prioritise GPs we would be most happy to book and those we would rather not book?

Yes. Our booking system can hold information about your preferred GP and also a GP you would rather not book, although in the latter case we always notify our members if a practice does not wish to book, so that they can use this feedback to make any reparations and reduce the chances of the same shortcomings causing issues elsewhere.

How can I book a Pallanteer GP?

Simple! You can either Send us an email with your requirements or complete our 'Register' form and we will be able to offer and confirm a GP by return. We favour email requests in order to have a 'paper trail' for all bookings - from enquiry to confirmation - to eliminate mistakes. If you'd rather speak to a chambers manager, please do call them on 033 0088 3793.

How flexible are Pallanteers?

Our Pallanteers will endeavour to accommodate your requirements subject to their other commitments that day. Examples of this could be swapping a visit for 3 patients. The Pallanteer might also be available to extend a short session to a longer session if they have time. If you have any special requests, please make it clear in your initial request so the GP comes prepared for all eventualities.

Can I book long term locum cover?

Yes, whether you have a GP off sick, on maternity or on a sabbatical, we will endeavour to offer continuity of GP cover for your long term requirements.

Can I make a 'last minute' booking for today or tomorrow?

Provided there is a GP available, we will be able to get a GP to you at late notice. Call us or email between 8am and 6pm, Monday to Friday for availability.

How often will Pallant Medical Chambers invoice me?

We invoice on behalf of our GPs once a month. On the first working day of the month, we will supply you with a clearly formatted invoice for every member who has worked at your practice the previous month, together with a corresponding typed LocumA form. Payment is made direct to the GP, increasingly via BACS. The practice also pays a percentage of the invoice to the GP towards their pension contribution. There are no other extras, and all rates are fully inclusive.

Can I rely on a Pallanteer to turn up for their booked session?

It goes without saying that as a GP, Pallanteers are compelled to provide the best service to your patients, and we can assure you that our internal communication is excellent. Every session is confirmed by email, not only to you but also to the locum GP. And the booking is automatically entered in their personal diary, complete with all session details and useful information about your practice. If you have made a 'last minute' booking, we will always text or speak to the doctor concerned to confirm they are aware of the booking.

Can I book a Pallanteer privately for locum work?

No. Pallanteers perform all their locum work through their chambers and have already consented to make themselves available for work through Pallant Medical Chambers for all their freelance sessions. Pallanteers commit to working exclusively for Pallant to avoid 'falling foul' of a requirement under the Office of Fair Trading's rules (set in 2003) about operating as a cartel which protects you, the practices from any confusion on the market.

When can I speak to someone in your office about a booking?

Our managers are on duty from 8am to 6pm, Monday-Friday, and will be happy to help with your booking requirements. If you have a Pallanteer booked outside of these hours (eg Saturday morning or extended hours) we will always request that you provide us with a contact number for your practice that we can pass on to them.

How do I contact my Pallanteer out of office hours?

If you have a Pallanteer booked outside our office hours (8am-6pm Mon-Fri) or have one booked to cover on-call, we will provide you with their mobile number. We will also request that you provide us with an out-of-hours contact number for your practice that we can pass on to our Pallanteer.

How long does it take to confirm a Pallanteer GP is available to book?

Our bookings managers have live access to all Pallanteers' calendars so are able to confirm a booking instantly.

Do you provide all the Pallanteer GPs documents?

Yes, we will supply all the GPs documents the first time you book the Pallanteer, and will send you updates when they are renewed. You can book your locum with confidence that references have been checked by their chambers lead before the GP has been recommended to chambers and all the legal and regulatory checks have been completed by our managers.

How can you guarantee a high quality locum GP?

All Pallanteers have been selected through interview process, and have supporting references and up-to-date documents. Pallanteers are supported by a dedicated team of chambers managers, who organise their workload and deal with all the administrative tasks of being a locum and this leaves them free to concentrate on doing what they do best - care for patients. We do everything we can to ensure Pallanteers are updated with the latest clinical information, and they are kept informed of local educational and training events as well as having specific educational events organised for them on request. Pallanteers meet and support each other regularly under the guidance of a chambers lead to discuss clinical cases and to review their performance and any feedback or significant events; in this way we continually improve the service we offer practices and patients.

How do I decide what session to book?

We have a set of very easy-to-understand set of session structures which give you a wide range of choice and flexibility. We have found having these structures keep session-overrunning to a minimum, and you get the best value out of the time our Pallanteers spend with you. For a comprehensive list of session types follow this link and if you'd like further explanation, please contact our chambers managers, who will be happy to help.

How often do Pallanteers meet?

Chambers meetings are held ten times a year, and are organised by the chambers leads. These tend to alternate between educational meetings and clinical governance meetings, discussing clinical significant events, interesting cases and learning points, and any performance issues as well as any managerial/administration issues.

How will our patients identify your locum GPs?

Every Pallanteer is equipped with professional, patient-friendly, laminated GP profiles, as well as name badges and door plates. This hopefully reassures your patients that they are seeing a proper, fully-qualified GP who is not "just a locum".

What about my practice's QoF points?

Pallanteers will do their best to help you earn QoF points and correctly Read code all their consultations.

What happens if the Pallanteer I have booked is sick?

We will always do our best to replace a sick Pallanteer with a colleague on 'standby', so you have a GP on site before the first patient turns up.

What procedures do you have for dealing with complaints?

We have bespoke systems to deal with any feedback - whether it is a complaint about a Pallanteer's performance, an administrative error, or if you simply want to give some constructive feedback. Simply tell one of our chambers managers, who will instigate a report that will be appropriately circulated and discussed (depending on the confidential nature of the complaint). We will take a collaborative approach to rectify any issues and learn from the event. If the complaint is a clinical one discussions will involve the Pallanteer, their chambers lead and one of our experienced clinical directors.

How can I access the surgery portal?

Easy! Just complete our 'Register' form and we'll issue you with a passowrd. Once you're in, you'll be able to access:

  • Your booking request page
  • All the sessions that you have on offer
  • All the sessions that you have confirmed
  • Our members’ profiles
  • Any sessions that are on our wait list for you
  • All your invoices, current and historic

How often do your locum GPs meet?

Chambers meeting 6 times per year, in addition meetings for Childsafeguarding, BLS and speaker meetings.

What do we need to provide Pallanteer with?

We kindly ask that each Pallanteer is issued with a unique, secure computer log in's (username and password) for ICE, DXS and Ardens and are provided with a properly equipped consulting room. Oh...and a cup of coffee is always welcomed :) We will discuss more general information with you so that we can make notes about what clinical IT system you use, parking restrictions etc so we can pass this information on to our Pallanteers.